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State of Wisconsin |
Genesys Cloud CX |
Release 25-01 |
7.1 Setting Business Events - Emergency (Video instructions available: Setting Business Events - Emergency)
7.2 Setting Business Events - Meetings (Video instructions available: Setting Business Events - Meetings)
7.2.1 Scheduling a Meeting Business Event
7.2.2 Creating Multiple Meeting Business Event Schedules
7.2.3 Cancelling a Business Event Schedule
7.3 Setting Business Events – Special Messages
7.4 Setting Holidays (Video instructions available: Setting Holidays)
7.5.1 Requesting Access for a New Agent
7.6 Assigning Queues (Video instructions available: Assigning Queues)
7.6.1 Assign or Unassign a User From a Queue
7.7 Assigning Languages (Video instructions available: Assigning Languages)
7.7.1 Assign Agent Skills – English
7.7.2 Assign Agent Skills – Spanish
7.7.3 Assign Agent Skills - Hmong
7.8 Disable and Enable Callback (Video instructions available: Disabling and Enabling Callback)
This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025
Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.
Publication Number: P-03208