7.7 Assigning Languages

7.7.1 Assign Agent Skills – English
7.7.2 Assign Agent Skills – Spanish
7.7.3 Assign Agent Skills – Hmong

(Video instructions available:  Assigning Languages)

Agents are assigned to various queues based on specific skills and spoken languages. Local administrators can assign and reassign workers. Agents can be assigned skills for multiple languages.

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Publication Number: P-03208