7.7.3 Assign Agent Skills - Hmong

To assign an agent as a Hmong speaker:

1. From the Admin tab, click People.
   
2. Search for an agent using the search box and click the agent's name.
   
3. Select ACD Skills.
   
4. Click the Select Skill drop-down menu and select Hmong.
   
5. Assign the agent five stars.
   
6. Click the Select Language drop-down menu and select French (the French selection is used to represent Hmong).
   
7. Assign the agent five stars.
   
8. Click Save.
   

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Publication Number: P-03208