7.5.2 Set Agent Account Status to Inactive or Delete

The Manage People page lets you add and remove agents or edit settings by individual. You can set the status of one or more agents to inactive or deleted. Inactive agents can’t log into Genesys. Deleted agents are removed from the organization. 

To access this page:

1. Click Admin.
2. Under People & Permissions, click People. 
   
3. To edit user settings, do the following:
   1. Navigate to the user you want to modify. 
   2. Click the three dots. 
   3. From the menu that appears click Set Inactive or Delete Person. 
      
   4. In the pop-up window, select a reason for the status change if you selected Set Inactive or Delete Person. 
   5. Click Save. 

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Publication Number: P-03208