7.2 Setting Business Events - Meetings

7.2.1 Scheduling a Meeting Business Event
7.2.2 Creating Multiple Meeting Business Event Schedules
7.2.3 Cancelling a Business Event Schedule

(Video instructions available: Setting Business Events - Meetings)

Local administrators can schedule future meeting business events for a line of business to inform callers when the office is closed due to meetings. Callers hear the message in their selected language of English, Spanish, or Hmong. Callers who select other as their language hear the prompt in English. While the meeting business event is activated, Genesys ends a call after the message plays for the caller. Callers are not sent to a queue. Meeting business events apply to the local admin's call center. Do not set holiday schedules using a meeting business event (for more information, see section 7.4 Setting Holidays).

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Publication Number: P-03208