State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 25-01 April 9, 2024

7.4 Setting Holidays

(Video instructions available: Setting Holidays)

To Schedule a Holiday:

1. On the Admin tab, click Operating Schedules.
   
2. If necessary, enter your line of business in the Search by name box to filter by the desired line of business.
   
3. Select the schedule group for your line of business.

   Note	Do not use a meeting schedule for holidays.

   
4. On the Schedule Group page, click Schedules. The Schedule Group page displays scheduled holidays.
   
5. Click the Add existing schedules drop-down menu under Holiday Schedules to display available holidays. If the drop-down menu does not include the holiday you need, contact the DHS help desk. 
   
6. Select a holiday in the drop-down list to add it to the scheduled holidays.
   
7. Click Save.
   

To Cancel a Holiday

1. On the Admin tab, click Operating Schedules.
   
2. Enter the name of the line of business in the Search by name field and select the schedule group.
   
3. On the Schedule Group page, click Schedules. The Schedule Group page displays scheduled holidays.
   
4. Click a trash can button to cancel the associated schedule.
   
5. Click Save.
   

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208