State of Wisconsin
Department of Health Services

Genesys Cloud CX

Release 25-01
April 9, 2024

7.2.1 Scheduling a Meeting Business Event

To activate a meeting business event:

Note Prior to scheduling a business meeting event, email the inbox: dhsgenesyscloudproject@dhs.wisconsin.gov  to confirm which prompt is currently loaded (do not open a ticket).Do not open a Genesys Support ticket unless a new prompt is required. 
  1. On the Admin tab click Operating Schedules.
  2. If necessary, enter your line of business in the Search by name box to filter by the desired line of business. 
  3. Select the meeting schedule for your line of business.
  4. On the Schedule Group page, click Schedules. The Schedule Group page displays the Closed Schedules. These are used for meeting business events that close the office.
    Note Do not use a meeting schedule for holidays. For more information, see section 7.4 Setting Holidays.

  5. If no business meeting is listed, click the drop-down menu and select your line of business_Meeting_1 and your line of business_Meeting_2 for your line of business.
  6. Select Meeting_1 or Meeting_2 for your line of business and click the pencil button to edit the scheduled dates for this meeting business event.
  7. Enter the date and hours of the meeting. Check the All day box for an all day meeting.
  8. Optionally, select a repeating schedule for the meeting from the How often does this schedule repeat? drop-down menu. The scheduling details vary with the drop-down menu selection.
  9. Click the Upcoming Occurrences button to display the meeting as a calendar event.

  10. Click Save.

After scheduling a meeting event, you can click on the event to display its schedule.

This page last updated in Release Number: 24-01
Release Date:12/18/2024
Effective Date: 12/18//2024


Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208