State of Wisconsin
Department of Health Services

Genesys Cloud CX

Release 25-01
April 9, 2024

7.6.1 Assign or Unassign a User from a Queue

To assign a user to a Queue:

  1. On the Admin tab, select People.
  2. Click the user's name in the list. You can use the search box to filter the list.
  3. Select the Queues tab.
  4. Select or deselect a box to add or remove the user from that queue and click Save to apply your changes and return to the list of users or click Save & Continue to apply your changes and remain on this user's queue list.

This page last updated in Release Number: 24-01
Release Date:12/18/2024
Effective Date: 12/18//2024


Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208