7.3 Setting Business Events - Special Messages
Click here to see this page in full context
  1. Home >
  2. 7 Local Administrator >
  3. 7.3 Setting Business Events - Special Messages

State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-01
April 9, 2024

7.3 Setting Business Events - Special Messages

Special messages play for callers and then continue with the normal call flow. For example, callers might be informed that wait times are longer than normal due to increased call volume. Special messages are not provided by default. Local administrators must open a ticket with the Wisconsin Help Desk to request special messages. See Section 11.1 Submitting a Genesys Support Ticket. Special messages apply to the local admin's call center.

This page last updated in Release Number: 25-01
Release Date:04/09/2025
Effective Date: 04/09/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208