State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 25-01 April 9, 2024

11.1 Submitting a Genesys Support Ticket

11.1.1 Who Should Submit a Ticket?
11.1.2 Opening a Ticket
11.1.3 Escalation Process
11.1.4 Prioritization

Users must submit requests to the State of Wisconsin Help Desk for additional troubleshooting support. The Genesys Cloud Support Team receives and tracks support requests via the Wisconsin Help Desk. 

General questions can be sent to: dhsgenesyscloudproject@dhs.wisconsin.gov 

Examples of general questions include: 

• How do I open a specific report?
• How do I subscribe to a specific report?
   

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208