State of Wisconsin Department of Health Services

Release 24-01 February 24, 2024

14.1 Submit Proof Documents Introduction

Document Submission Options

Applicants and members can submit requested proof documents using the following methods:

• Upload in ACCESS (see Section 14.3 Upload Proof Documents in ACCESS).
• Take and submit photos of documents using the MyACCESS Mobile App (see Chapter 9 MyACCESS Mobile App).
• Fax to the CDPUCentral Document Processing Unit or their agency (see Section 14.4 Fax, Mail, or Drop-off Proof Documents).
• Mail to their agency (see Section 14.4 Fax, Mail, or Drop-off Proof Documents).
• Drop off at their agency (see Section 14.4 Fax, Mail, or Drop-off Proof Documents).

It is recommended to submit digital documents rather than paper documents when possible. Paper documents must be manually scanned to the ECF whereas digital documents are uploaded directly to the ECF and can be processed faster.

Paper Documents and the Document Tracking Sheet

Processing of faxed, mailed, or dropped-off proof documents should always include the provided Document Tracking Sheet (DTS). After applicants or members submit an application, add a program request, renewal, change report, or FoodShare Six-Month Report, they are mailed a Verification Checklist and DTS. The Verification Checklist and DTS are also available in an applicant’s ACCESS account.

Verification Checklist	Lists the proof documents they must submit to verify their information.
Document Tracking Sheet (DTS)	Explains how the proof documents can be submitted and is included as the coversheet for documents that are faxed, mailed, or dropped-off at an agency.

If the DTS is not included with the proof documents, the documents could be lost, causing case closure or delayed benefits. 

 

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101