State of Wisconsin Department of Health Services

Release 24-01 February 24, 2024

14.3 Upload Proof Documents in ACCESS

Applicants or members can upload the requested proof documents in ACCESS. Documents must be less than 10 MB and in one of the following formats:

• .jpg/.jpeg 
• .png
• .pdf

Follow the steps below to assist the applicant or member in uploading their proof documents to ACCESS.

Step 1: Select proof document information

The “Step 1: Select proof document information” page allows the applicant or member to choose which proof documents to upload for any individual on their application.
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There are three selections the applicant or member makes on this page from dropdown menus before continuing.

• Select applicant: Select an individual included in the application
• Proof type: Select the proof type. One or more types are suggested to the applicant or member.
• Proof document: Select the proof document type they plan to upload.

Once the applicant or member has completed the selections, select Add documents.

Step 2: Add documents

The “Step 2: Add documents” page allows the applicant or member to add files.
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Select Upload proof document(s) to begin selecting files from the device they use. The applicant or member can also click and drag the file onto the page to upload it. If using ACCESS on a mobile browser for document upload, the applicant or member can take a picture of the proof document with their phone. Once the upload finishes, select Review. 

Note:

Applicants and members can remove the document they uploaded.

If the applicant or member uploads more than one file for one proof type  (Click to show)If the applicant or member uploads more than one file for one proof type  (Click to show)

Step 3: Review uploads

The “Review uploads” page allows the applicant or member to review the proof documents they uploaded and add or remove the documents. If the applicant or member has not uploaded proof for other household members, ACCESS encourages them to do so before submitting.
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If the applicant or member wants to...	Select...	And move on to...
Submit the proof documents	Submit	Step 4: Submission success
Add one or more proof documents	Add	Step 2: Add documents
Remove one or more of the proof documents	Remove	Step 2: Add documents

Note:

If there is a problem and the documents were not uploaded to ACCESS, an error message displays.

Step 4: Submission success

The “Your documents have been submitted successfully!” page tells the applicant or member that their proof documents have been submitted and that they can submit other proof documents before a certain date.
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Regardless of their application status, applicants and members are encouraged to confirm that they do not have to upload more proof documents. Select “Proof summary” to return to the “Summary of proof” page and check to see if there are more proof documents to submit.

Applicants or members can also take a five-question survey to describe their experience submitting proof documents on ACCESS by selecting “Take the survey.”

 

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101