State of Wisconsin Department of Health Services

Release 24-01 February 24, 2024

9.1 MyACCESS Mobile App

MyACCESS is a mobile app that complements the ACCESS website. With MyACCESS, users can:

• Check their benefits. They can see the programs they have applied for or are enrolled in. This includes health care programs (like BadgerCare Plus and Medicaid), FoodShare, the Wisconsin Shares Child Care Subsidy Program, Wisconsin Works (W-2), and/or Summer P-EBT.
• Be reminded of actions they need to take. Reminders display in the MyACCESS app when action is needed or a document needs to be submitted. Users can also sign up to get notifications on their phone when they need to take an action or submit a document.
• Submit documents needed for their case. They can either take photos of a document with the MyACCESS app or choose photos or PDFs from their phone’s files. After they submit a document, they can track its status in real time with the app.
• View their digital ForwardHealth card. They can show this at their doctor or health care provider visits instead of the physical card.
• Update their contact information. They can update your household’s home address, mailing address, and phone numbers within the app.
• Check their FoodShare balance. View the current balance on their QUEST card and their transaction history.
• View their HMO contact information. Members who join an HMO can view their HMO’s phone number, logo, and website link.

MyACCESS is available for free in the App Store for iOS devices and the Google Play Store for Android devices.

For more information about MyACCESS, including FAQs, instructions, and how-to videos, refer to the MyACCESS Mobile App Support page and the MyACCESS Mobile App instructions.

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101