2.2 Section/Module Overview
2.2.1 My Benefits
The My benefits section displays benefits the applicant or member has applied for or is currently receiving, listed by program. Select the program name to see the current status, case number, important notifications, benefit payment details, and more.
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My benefits can provide information about:
- FoodShare: which is Wisconsin's version of the federal Supplemental Nutrition Assistance Program (SNAP). FoodShare used to be known as Food Stamps.
- Health care programs: which include BadgerCare Plus, Medicaid, Medicaid Purchase Plan (MAPP), Medicare Savings Programs, Institutional Medicaid, Community Waivers, Family Care, and Family Planning Only Services. MAPP members and BadgerCare Plus members can pay their premiums online through ACCESS from the Premium information link, see chapter 11 Premiums.
- SeniorCare: which is Wisconsin's prescription drug assistance program for people who are 65 years old and older.
- Caretaker Supplement: which is a cash benefit for parents who are getting SSI.
- Wisconsin Shares Child Care: which is a program that assists families with a portion of the cost of child care while they are working or participating in activities that lead to work.
- W-2: which is a work program that provides temporary cash assistance and case management services to low-income parents and pregnant women.
- Summer EBT: which is a nutrition program that provides a one-time benefit to families of eligible children to help cover the cost of meals for the months between school years.
The information in My benefits is updated every night. If a change was made to a case during the day, it does not appear in ACCESS until the next business day. In some cases, ACCESS might indicate that members need to do something they have already done. This is due to the time it takes to receive and process the provided information.
If ACCESS displays something different than information in a letter from the agency where an applicant applied for benefits, check the date of the letter. In most cases, ACCESS has more current information than the letter that was mailed to the applicant.
2.2.1.1 Benefit Details
Once the program is selected, the benefit details page displays, and members can see additional information about the benefits for that specific program. Members can only see information about the benefits they are getting and who is getting the benefits with them. If a person in their home is getting benefits but is on another case, members are not able to see that person's benefit information.
Members can view agency contact information, view monthly activity, view history of important changes, or view letters. On the Health Care Details page, they can also ask for a new ForwardHealth card or an Explanation of Medical Benefits (EOMB). On the W-2 Details page, they can see appointments their worker has set up for them.
Members can return to the account homepage from any page by selecting the Home link in the header.
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2.2.1.2 Agency Contact Details
The Agency contact details page displays differently based on the benefit details being viewed. From the account homepage in the My benefits section, select the desired program, then select View agency contact details.
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The Agency contact details page displays contact details for a member’s agency, the number to report a change, representatives on the case, and the federal Health Insurance Marketplace.
If there is an assigned representative, a link to the authorized representative form displays if any changes need to be made to the case representative.
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The W-2 Agency contact details page displays the name of a member’s W-2 agency and assigned worker as well as contact details. The page also displays a reminder that a W-2 eligibility review must be completed before it is due. A member should contact their assigned worker if an appointment has not been scheduled by the month their review is due. The date a member’s W-2 eligibility review is due is listed under the W-2 details page.
2.2.2 My Applications
The My recent activity section of the account homepage allows the applicant to view, save, or print a copy of applications they have submitted through ACCESS. The application is listed on this page for 90 days after submission.
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Select View benefits status tracker to expand and see the status of the application.
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To view and print the application, a program called Adobe Acrobat Reader is needed. Most electronic devices have this program, which starts automatically when the applicant selects Save a copy of your summary. If the electronic device doesn't have this program, the applicant can install it for free by selecting the link that says Adobe Acrobat Reader. Once the applicant selects this link and follows the steps provided, they can download and install the software.
Once an application is started, the applicant has 30 days to complete it before it expires. If an application is incomplete, the applicant can continue or delete it. Select Continue application to return to the Application overview page. Select Delete application to delete the application.
Once the application is submitted, the applicant sees when they should expect to receive a decision in the results field. Select Save a copy of your summary to download a PDF of the application. If an application requires an interview, instructions display on how to schedule the interview. Select View agency contact details to see the address and phone number of the local agency that is processing the application.
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Once the interview is complete (if applicable), the agency reviews the application.
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If the applicant needs to confirm their identity to continue tracking their application, they receive a Notice of Decision letter with instructions to confirm their identity or select confirm your identity.
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If the applicant needs to submit documents, select View needed documents or Submit documents. If additional actions or information is needed, select View your actions.
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Once the agency has processed the application and results are available, select My benefits or My letters.
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If an application has expired, the applicant can start a new application.
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If an application has been withdrawn, the applicant can call their local agency with questions.
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2.2.3 My To-Do List and Tasks
Applicants and members can use the My to-do list to see what they might need to do to make sure their benefits get processed.
Tasks people can perform right after their application has been submitted are:
- Choose an HMO (for either Medicaid or BadgerCare Plus)
- See and update documents for needed verification
- Schedule their W-2 interview or see a reminder to attend if it’s already scheduled
Tasks also display when the following situations occur:
- A renewal is due for health care, FoodShare, or Child Care
- A Six-Month Report Form (SMRF) is due for FoodShare
- Verification is due
- A premium payment is due
- An online premium payment transaction has failed (for example: non-sufficient funds)
Tasks can be seen from the account homepage. To see details of the task or to complete the task, select the link to the right of the task. To see all tasks select the You have # of tasks to complete link under the current date or See all to-do list tasks.
Actions are listed with the most urgent items first. Tasks show up [#] days before the due date and are removed from the list when completed.
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From the account homepage, applicants and members can also select My to-do list from the Manage Benefits drop-down menu to see their My to-do list.
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The My to-do list tasks are divided into different sections: Urgent and overdue, Upcoming, Optional, and Past appointments. Select the link to the right of each task to review the details or complete the task.
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If a renewal has not been submitted in the month it is due, the To-Do List section on the account homepage displays a red renewal due alert. The alert displays as follows for each program:
FoodShare:
The alert remains visible until 4:30 p.m. on the day prior to the last business day of the late renewal month.
Health Care:
The alert remains visible until 4:30 p.m. two days prior to the last business day of the third month after the renewal month.
Health Care for childless adults (CLA):
The alert remains visible until 4:30 p.m. on the last business day of the third month after the renewal month.
Child Care:
The alert remains visible until 4:30 p.m. on the second to the last business day of the first month after the renewal month.
For any program, the alert stops displaying after the member has submitted a renewal that corresponds to the alert.
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| Note | The dashboard assigns priority to items that are due the earliest. As the renewal alert changes status, it moves up the list of items as the due date approaches. |
Renewal alerts display as follows:
- Less than or equal to five days until due displays red.
- Until one day prior to the last business day of the late renewal month.
- 6-14 days until due displays yellow.
- More than or equal to 15 days until due displays blue.
In the example below the regular FoodShare renewal is due on 12/30/2025.
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2.2.4 My Change Reports
The My recent activity section of the account homepage allows members to view, save, or print a copy of the change report they submitted through ACCESS. Select View benefit status tracker to expand and see the status of the change report. A change report is listed on this page for 90 days after it is sent.
ACCESS can be used to report changes for FoodShare, health care and Child Care, not W-2 (see Section 7.1.1 Report A Change Introduction).
To view and print the change report, a program called Adobe Acrobat Reader is needed. Most electronic devices have this program, which starts automatically when the member selects Save a copy of your Summary. If the electronic device doesn’t have this program, the member can install it for free by selecting the link that says Adobe Acrobat Reader. Once the member selects this link and follows the steps provided, they can download and install the software.
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2.2.5 My Renewals/SMRFS
A renewal or Six-Month Report Form (SMRF) submitted through ACCESS can be viewed, saved, or printed. See SECTION 8.1 RENEW MY BENEFITS INTRODUCTION for more information on renewals and SECTION 9.1 SIX-MONTH REPORT FORM (SMRF) for more information on SMRFs.
| Note | W-2 reviews can only be completed through an appointment with a W-2 worker. The member should contact their assigned worker if an appointment has not been scheduled by the month their review is due. |
Select View benefit status tracker in the My recent activity section of the account homepage and select Save a copy of your Summary to open or save a copy of the renewal or SMRF. A renewal or SMRF is listed on this page for 90 days after it is sent.
To view and print the renewal or SMRF, a program called Adobe Acrobat Reader is needed. Most electronic devices have this program, which starts automatically when the member selects Save a copy of your summary. If the electronic device doesn’t have this program, the member can install it for free by selecting the link that says Adobe Acrobat Reader. Once the member selects the link and follows the steps provided, they can download and install the software.
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2.2.6 Alerts
The ACCESS account homepage displays alerts at the top of the page when the following situations occur:
- Undelivered email
- Undelivered text
- Undelivered text and email
From the alert the applicant or member can select the Update contact info link to update their contact information. See Section 2.2.3 Update Contact Information for more information on updating contact information and preferences.
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This page last updated in Release Number: 26-01
Release Date: 02/21/2026
Effective Date: 02/21/2026