2.1 ACCESS Account Introduction
| Demo Video | ACCESS Help Center |
To assist applicants and members with checking benefits, renewing benefits, reporting changes, viewing application statuses, and performing other tasks related to an application or case, the applicant or member must log into their ACCESS account. Once logged in, they are directed to the account homepage, where all these actions can be performed.
Members can contact their local agency and request to restrict or restore log-in access to their ACCESS account. All members, except for those enrolled in Safe at Home, can perform all functions within ACCESS.
To log in, select Log in on the ACCESS homepage.
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After selecting Log in from the ACCESS homepage, people can either log into an existing account, create a new account, or apply as a guest through the guest registration process.
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For more information on the guest registration process, see Chapter 4 Guest Registration.
Once an applicant or member logs in in, the account homepage gives them a quick look at their benefits. It displays recent activity such as applications, renewals, change reports, and a list of the things they can or may need to do to get or keep getting benefits.
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The quick links under the Welcome message show different actions the applicant or member can take on their case based on the level of access they have for that case. For example, the person can't complete a renewal if they are not the primary person for the case or the spouse of the primary person for the case.
The sections, My benefits and My recent activity show details about the case or application. Select a benefit to see details of that benefit. Select View benefits status tracker to see details of recent activities.
Informational messages may appear at the top of the page informing the applicant or member if ACCESS is down. Additional messages may appear informing the applicant or member of tasks that require action related to their case or application. For example, premium due, submit documents, renewal due, and appointment information.
This page last updated in Release Number: 26-02
Release Date: 06/20/2026
Effective Date: 06/20/2026