6.3 Upload Documents in ACCESS
Applicants or members can upload the requested documents in ACCESS. Documents must be less than 10 MB and in one of the following formats:
- .jpg/.jpeg
- .png
Follow the steps below to upload documents to ACCESS.
Step 1: Select document information
The Step 1: Select document information page allows the applicant or member to choose which documents to upload for any individual on their application.
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There are a few selections the applicant or member makes on this page from drop-down menus before continuing.
- Case number: Select the applicable case number (this field displays only if the applicant has more than one case).
- Applicant: Select an individual included in the application.
- Document type: Select the type. One or more types are suggested to the applicant or member.
- Document: Select the document type the applicant or member plans to upload.
Once the applicant or member has completed the selections, select Add documents.
Step 2: Add documents
The Step 2: Add documents page allows the applicant or member to add files.
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Select Upload document(s) to begin selecting files from the device they use. The applicant or member can also select and drag the file onto the page to upload it. If using ACCESS on a mobile browser for document upload, the applicant or member can take a picture of the document with their phone. Once the upload finishes, select Review.
| Note | Applicants and members can remove the document they uploaded. |
The Uploaded document section of the page displays all of the uploaded documents.
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Step 3: Accept PDF of combined documents
The Step 3: Accept PDF of combined documents page allows the applicant or member to confirm that they want to upload more than one document for one type. The files are combined into a single PDF file with a maximum size of 10 MB.
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| If the applicant or member wants to... | Select... | And move on to... |
| Accept the PDF | Accept and review documents | Step 4: Review uploads |
| Remove one or more of the documents | Go back | Step 2: Add documents |
Step 4: Review uploads
The Review uploads page allows the applicant or member to review the documents they uploaded and add or remove the documents. If the applicant or member has not uploaded for other household members, ACCESS encourages them to do so before submitting.
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| If the applicant or member wants to... | Select... | And move on to... |
| Submit documents | Submit | |
| Add one or more documents | Add | Step 2: Add documents |
| Remove one or more of the documents | Remove | Step 2: Add documents |
| Note | If there is a problem and the documents were not uploaded to ACCESS, an error message displays. |
Step 5: Submission success
The Your documents have been submitted successfully! page tells the applicant or member that their documents have been submitted and that they can submit other documents before a certain date.
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Applicants or members can take a four-question survey to describe their experience submitting documents on ACCESS by selecting Take the survey or select Go to account home to return to the account homepage.
This page last updated in Release Number: 25-01
Release Date: 10/18/2025
Effective Date: 10/18/2025