State of Wisconsin Department of Health Services

Release 26-01 February 21, 2026

6.1 Submit Documents Introduction

Demo Video

Verification Basics

6.1.1 Document Submission Options

Applicants and members can submit requested documents using the following methods:

• Upload in ACCESS (see SECTION 6.3 UPLOAD DOCUMENTS IN ACCESS).
• Take and submit photos of documents using the MyACCESS Mobile App (see CHAPTER 14 MYACCESS MOBILE APP).
• Fax to the CDPU or their agency (see SECTION 6.4 FAX, MAIL, OR DROP-OFF DOCUMENTS).
• Mail to their agency (see SECTION 6.4 FAX, MAIL, OR DROP-OFF DOCUMENTS).
• Drop off at their agency (see SECTION 6.4 FAX, MAIL, OR DROP-OFF DOCUMENTS).

It is recommended to submit digital documents rather than paper documents when possible. Paper documents must be manually scanned to the Electronic Case File (ECF) whereas digital documents are uploaded directly to the ECF and can be processed faster.

6.1.2 Paper Documents and the Document Tracking Sheet

Processing of faxed, mailed, or dropped-off documents should always include the provided Document Tracking Sheet (DTS). After applicants or members submit an application, add a program request, renewal, change report, or FoodShare Six-Month Report, they are mailed a Verification Checklist and DTS. The Verification Checklist and DTS are also available in an applicant’s ACCESS account.

Verification Checklist	Lists the documents the applicant or member must submit to verify their information.
Document Tracking Sheet (DTS)	Explains how the documents can be submitted and is included as the coversheet for documents that are uploaded, faxed, mailed, or dropped-off at an agency.

If the DTS is not included with the documents, the documents could be lost, causing case closure or delayed benefits. 

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101