4.1 FSET Orientation and Enrollment Process

All FSET participants must attend an orientation to the FSET program and participate in an initial enrollment appointment. During FSET enrollment and orientation, FSET agencies must provide individuals with detailed information about the FSET program and the FoodShare work requirement to allow them to make well-informed decisions about participating in FSET.

FSET agencies must offer FSET participants the opportunity to complete the orientation and initial appointments in person. FSET agencies also have the option to also offer participants the opportunity to complete the orientation and initial appointments virtually or via telephone. FSET agencies may not schedule participants for an orientation or enrollment appointment virtually or via telephone without first discussing and receiving consent from the participant.

FSET participants may face barriers that make it difficult to access the FSET agency or participate in FSET activities, including limited access to transportation, computers, and telephones. FSET agencies are required to provide reasonable accommodations and supportive services to FSET participants to enable the participant to enroll and participate in FSET activities. Reasonable accommodations include:

Using community resources to provide transportation, if available.
Traveling to a mutually agreed-upon location that is conducive to providing confidential services to the participants.
Providing services one-on-one rather than in a group setting.

FSET agencies are required to provide translation services for FSET participants with limited English proficiency.

Enrollment in FSET for the sole purpose of accessing supportive services is not allowable. Supportive services are only allowable if the cost is reasonable and necessary to complete FSET activities (see Chapter 5 Supportive Services).

This page last updated in Release Number: 23-02
Release Date: 12/18/2023
Effective Date: 12/18/2023