State of Wisconsin Department of Health Services

Release 24-01 February 24, 2024

1.5 Confirm or Update Your Contact Information

Some members may be asked to confirm their contact information if it hasn’t been updated in the last six months. After logging in, a popup displays with the member’s current address and phone number (if available). 

If the information is correct, select Confirm and then Next. This directs the member to their ACCESS home page (see Section 4.1 ACCESS Account Introduction).

If the member’s information needs to be updated, select Update and then Next. This directs the member to the Your Contact Information page to update their information (see Section 5.1.3.1 Your Contact Information Page).

The member may also select Skip for Now and be taken directly to their ACCESS home page. If the notification is skipped, it will appear again the next time the member logs in, unless: 

• The member submits an address change when applying for AAP (Add A Program), RMB (Renew My Benefits), RMC (Report My Changes) or SMRF (Six-Month Report Forms). 
• The member calls the agency to report an address change.
• The address is changed through the ACCESS notification. 

Once the member’s information is confirmed or updated, the member receives another notification in six months.

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Notice: The content within this guide is the responsibility of the State of Wisconsin's Department of Health Services (DHS) and the Department of Workforce Development (DWD).

Publication Number: P-16101