State of Wisconsin
Department of Health Services

Release 25-03
December 10, 2025

View History

8.4 Referral Transfers

8.4.1 Referral Transfers within an FSET Region

Within an FSET region, referrals in ‘referred’ and ‘enrolled’ status may be transferred between workers and FSET offices, as necessary. An FSET participant may be served by any office within the region in which they reside. When transferring a referral to another worker or office within the FSET region, it is not necessary to end FSET activities or supportive services prior to the transfer.

8.4.2 Referral Transfers to a New FSET Region

When an individual referred to or enrolled in FSET moves to a new FSET region, CARES Worker Web (CWW) does not generate or send notification to the individual that services will be provided by a new FSET region. When the current FSET agency is notified about an individual’s move to a new FSET region, it is the responsibility of that FSET agency to close out any assigned activities and supportive services and transfer the referral to the new FSET region. The participant should not be disenrolled from FSET prior to being transferred to the new FSET region.

The new FSET region is responsible for initiating contact with the transferred individual within five days of receipt of the transfer. Timely contact is crucial, especially for ABAWDs who are referred to or enrolled in FSET as a means to meet the work requirement and maintain FoodShare eligibility.

This page last updated in Release Number: 18-01
Release Date: 12/14/2018
Effective Date: 12/14/2018


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Publication Number: P-00419