|
State of Wisconsin |
Release 25-03 |
The FSET worker must attempt to contact the referred FoodShare member by telephone within five business days of the FSET referral. The five business days start the day after the FSET referral date.
As part of the initial contact, the FSET worker must:
If the FSET worker attempts, but is unsuccessful, in making initial contact by phone, the FSET worker must schedule an appointment within five business days of the FSET referral. The initial appointment must include, but is not limited to, FSET orientation. The FSET worker may be unsuccessful in making an initial contact due to the FoodShare member not responding to contact attempts or because there is no phone number provided and available in the case record.
The FSET worker must schedule the initial appointment for FSET orientation to occur within 10 business days of either the FSET referral or the FoodShare eligibility effective date if the referral is sent prior to the FoodShare eligibility effective date. The 10 business days start the day after the FSET referral date or the FoodShare eligibility effective date, whichever is later.
For referrals in which the effective date of FoodShare eligibility is on or before the date the referral was received:
| Note: | For appointments scheduled to occur within 12 calendar days of the current date, CWW will automatically send the FSET appointment letter the day after the FSET worker schedules the appointment. For appointments scheduled to occur greater than 12 calendar days of the current date, CWW will send the FSET appointment letter 12 days prior to the appointment. |
| Example 1 | On October 7, a TLB referral is received for an ABAWD with a FoodShare effective date of October 1. The FSET worker calls the member on October 8 and schedules an orientation and enrollment appointment for October 14. CWW will systematically send an appointment letter on October 9 for the scheduled appointment on October 14. The worker contacted the member within the five business day time frame, which expires on October 14. The worker also scheduled the appointment within the 10 business day time frame, which expires on October 21. |
| Example 2 | On October 7, a TLB referral is received for an ABAWD with a FoodShare effective date of October 1. The FSET worker attempts to reach the member by phone on October 8 and October 10 but it unsuccessful. On October 10, the worker schedules an initial orientation and enrollment appointment for October 19 so that the member receives the appointment letter prior to the date of the appointment. The appointment letter will systematically be sent on October 11. The worker attempted to contact the member within the five business day time frame, which expires on October 14. The worker also scheduled the appointment within the 10 business day time frame, which expires on October 21. |
For referrals in which the ‘Effective Date’ of FoodShare eligibility is after the date the referral was received:
| Example 3 | On October 7, a TLB referral is received for an ABAWD with a FoodShare effective date of November 1.The FSET worker calls the member on October 9 and schedules an orientation and enrollment appointment for November 4, as the member is ineligible for FoodShare in October and cannot begin participating in FSET until at least November 1. The worker complied with the five business day requirement, which expires on October 14. The worker also complied with the 10 business day requirement, which expires on November 15. CWW will systematically send an appointment letter 12 days prior to the date of the appointment. |
If a member misses their initial appointment, the FSET worker must schedule a second appointment. The second appointment must be scheduled to occur within 10 business days of the initially scheduled missed appointment.
For more information about appointment correspondence, see Process Help, Section 1.8.9 Client Scheduling – Appointment Correspondence.
At a minimum, FSET workers must schedule a second appointment for individuals who miss their initial appointment.
Other than multiple attempts to schedule enrollment and orientation, which may be documented under one PIN comment, the FSET worker must document in PIN comments information relating to each contact that is attempted.
See Section 4.6 PIN Comments for detailed policy requirements regarding PIN commenting.
FSET agencies are strongly encouraged to continue scheduling additional appointments beyond the required two appointments for ABAWDs with a TLB referral type who fail to attend these scheduled appointments.
If a non-ABAWD or an ABAWD with non-TLB referral type states at any time during this process that they do not wish to participate or be contacted further, the referral must be withdrawn and any existing appointments or other scheduled communications cancelled (see Section 3.6 Withdrawing a Referral).
If an ABAWD with a TLB referral type informs the FSET agency they do not want to be contacted further about FSET, the FSET agency must:
A TLB referral must not be withdrawn prior to the ABAWD exhausting their three TLBs or three additional months. All other referrals must be withdrawn if a person requests to not be contacted further (see Section 3.6 Withdrawing a Referral).
| Example 4 | Michelle is an ABAWD with a TLB referral type and was referred to FSET. The FSET agency attempted to contact Michelle to schedule an orientation and enrollment appointment, but they do not reach Michelle and leave a voicemail. Michelle was sent a notice about the referral and another notice about a scheduled appointment. A few days later, Michelle contacts the FSET worker back and states that the appointment time doesn’t work for her schedule, and she doesn’t know if FSET is the right fit for her. The FSET worker continues to communicate with Michelle and schedules another appointment. |
| Example 5 | Caleb is an ABAWD with a TLB referral type and was referred to FSET. The FSET agency called Caleb to schedule an initial appointment. Caleb states he does not want to be contacted by the FSET agency anymore and is not going to enroll. The FSET worker explains the FSET program, including qualifying activities and supportive services, and that Caleb is an ABAWD subject to the time limit. The FSET worker explained the FoodShare clock period, ways to meet the FoodShare work requirement, and that if Caleb did not meet the work requirement or have a qualifying exemption, he could lose eligibility after three months. Caleb confirmed he understood and again states he does not want any further information about FSET or contact from the FSET agency. The FSET worker explained Caleb could enroll in FSET in the future as long as he remained eligible for FoodShare. The FSET worker does not withdraw the referral but cancels the currently scheduled appointment and documents details of the communication in PIN comments. The FSET agency does not initiate further contact with Caleb. |
This page last updated in Release Number: 23-02
Release Date: 12/18/2023
Effective Date: 12/18/2023
Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.
Publication Number: P-00419