Department of Health Services

Electronic Case File User Guide

 

Page Last Updated: October 19, 2024

ECF View

Search & Results Page

 

   

 

Page Functions

Search Run search and opens the Results section.
Reset Clear criteria from all fields.
Refresh Refresh the Results section. This button is read only until a file is selected.
Action Select one of the following options from the drop-down list:
  1. Open - Open the selected file(s)
  2. Download - Download the selected file  Secured Action - Only available to certain workers
  3. Delete - Delete the selected file  Secured Action - Only available to certain workers
This button is read-only until at least one file is selected.
Multiple Searches Right-click the tab of the current search and select one of the following options:
  • Open a New Tab - Open a new tab to start a different search. The current Search will remain available.
  • Close All Tabs - Close all searches.
  • Close Other Tabs - Close all searches except the one you clicked.
  • Close Tab - Close only the search you clicked.
To switch between searches, click on the tab you wish to view.
Search Criteria When collapsed, click to expand the section to confirm or adjust search parameters. When expanded, click to collapse.
Search Results When collapsed, click to view search results. When expanded, click to collapse.

Results Display Open the pop-up to alter the columns in the results section.
Keep search criteria open Check to keep the Search Criteria section open at the same time as the Search Results section. By default, the Search Criteria section is hidden when the Search Results section is displayed.

Sections

Saved Searches

The left navigation pane displays predetermined saved searches. These searches allow you to search based on document attributes.

Available searches will vary based on your security access level. Most users will have security access to the following searches and criteria:

 

Saved Search Use
ACCESS Tracking Number Retrieve all documents related to an ACCESS tracking number.
Case Recording Search Retrieve Genesys telephonic signature audio recordings related to a case number, telephonic signature ID, recording date range or user ID number.
Case Search Retrieve all documents related to a case number.
Individual Search Retrieve all documents related to an individual's PIN or SSN.
QC Retrieve all documents related to a batch based on batch name, document ID or index station ID.
RFA Recording Search Retrieve Genesys telephonic signature audio recordings related to a RFA number, telephonic signature ID, recording date range or user ID number.
RFA Search Retrieve all documents related to a RFA number.

Search Criteria

The Search Criteria fields vary based on the selected Saved Search:

 

Saved Search Search Criteria Field

Properties

ACCESS Tracking Number ACCESS Tracking Number* 10-digit ACCESS tracking number.
Document Code 5-character Document Code. (Click for full list)
Scanned Date Date or date range the document was scanned, faxed, or uploaded to the ECF.
Case Recording Search Case Number* 10-digit case number.
Genesys Connection ID 18-digit / 36-digit telephonic signature number.
Recording Date Date or date range the recording was created.
Recording User ID ID associated with the user (WAMS ID).
Case Search Case Number* 10-digit number assigned to the case.
Document Code 5-character Document Code. (Click for full list)

Scanned Date

Date or date range the document was scanned, faxed, or uploaded to the ECF.
Individual Search PIN** Individual's 10-digit CARES PIN.
SSN** Individual's social security number.
Document Code 5-character Document Code. (Click for full list)
Scanned Date Date or date range the document was scanned, faxed, or uploaded to the ECF.
QC Document ID** 12-digit document ID.
Batch Name** Name given to the batch.
Index Station ID** ID associated with the machine used to upload the document. If this is used, then the received date, index date, or scanned date must also be included.
Received Date Date the document was received by the agency regardless of when it was scanned.
Index Date Date the document was indexed and attached to a case.
Document Code 5-character Document Code. (Click for full list)
Scanned Date Date or date range the document was scanned, faxed, or uploaded to the ECF.
RFA Recording Search RFA Number* 10-digit RFA number.
Genesys Connection ID 18-digit /36-digit telephonic signature number.
Recording Date Date or date range the recording was created.
Recording User ID ID associated with the user (WAMS ID).
RFA RFA Search* 10-digit RFA number.
Document Code 5-character Document Code. (Click for full list)
Scanned Date Date or date range the document was scanned, faxed, or uploaded to the ECF.

*Required Search Criteria

**Enter only one of these Search Criteria per search.

 

 

Search Results

 

The search results section will display up to 250 documents.

 

Documents are listed in order of the most relevant to least relevant search fields (for example, Document Code, Document Type, and Received Date), and are sorted by the most recent scanned date. Control how Documents are displayed with the following options:
List View   Display the results in List View. In this view you can click a column heading to sort results by that column instead. You can also click the column headings to toggle between ascending and descending order.
Magazine View Display Magazine View. In this view all document information is listed next to the document icon.
Properties Window Open the Properties window. Click the heading to expand or collapse the section.

 

Both views and the properties window display the following information:

Results Field Description

Document Code

The up to 5-character code for a document type. See Document List/Codes for complete list.

Document Type

The type of document. See Document List/Codes for complete list.

Received Date

Date the document was received by the agency regardless of when it was scanned.

Scanned Date

Date or date range the document was scanned, faxed, or uploaded to the ECF.

Recording Date

Date or date range the audio recording was created.

Case Number

10-digit number assigned to the case.

RFA Number

10-digit RFA number.

Genesys Connection ID

18-digit / 36-digit alphanumeric telephonic signature number. 

ACCESS Tracking Number

10-digit ACCESS tracking number.

Last Name

Last name of the person associated with the document.

First Name

First name of the person associated with the document.

Date of Birth

Birthday of the person associated with the document.

PIN

10-digit CARES PIN of the person associated with the document.

Document ID

12-digit document ID. Formerly labeled Correspondence Control Number.

Origin

Location or system that added the document to the ECF. Formerly labeled County.

Comments

256-character text field that can be populated from KTA for Katie Beckett (KB) documents.

 

Comments

Comments added in KTA for a Katie Beckett (KB) document displays in the ECF View "Comments" field. 

 

 

Stay in the Know Click here to be notified when this handbook is updated.

P-16102

Release 25-01
February 22, 2025

Need Help? Contact the Wisconsin Help Desk at 608-261-4400 (Madison) | 1-866-335-2180 (Toll-Free) | helpdesk@wi.gov (email) and request assistance with CARES ECF
The content within this handbook is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.