State of Wisconsin Department of Health Services

Genesys Cloud CX

Release 25-01 April 9, 2024

Welcome to the Genesys User Guide. This user guide is intended for state of Wisconsin workers who use the Genesys phone system.

What's New? 

See what's new in Release 25-01

See list of previous updates

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208