4.7.2 Transfer the Second Party to the Third Party
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-02
August 13, 2025

4.7.2 Transfer the Second Party to the Third Party

Click the transfer button to transfer the second party to the third party. After transferring the call, enter a wrap-up code (if the IM agency requires it), and click Done.

This page last updated in Release Number: 25-02
Release Date:08/13/2025
Effective Date: 08/13/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208