4.7.1 Place a Party On Hold or Remove Them From the Call
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State of Wisconsin
Department of Health Services

 Genesys Cloud CX

Release 25-02
August 13, 2025

4.7.1 Place a Party On Hold or Remove Them From the Call

To put the third party on hold, click the hold button. 

To disconnect the second or third party, click the corresponding disconnect button. 

This page last updated in Release Number: 25-02
Release Date:08/13/2025
Effective Date: 08/13/2025

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208