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State of Wisconsin
Department of Health Services

  

Release 26-01
February 04, 2026

6.5 Viewing Queue Performance

Demo Video Viewing Queue Performance

The Queue Performance view allows supervisors to display performance-related queue metrics. 

The default queue performance view displays all queues in your line of business for the selected time period. The information displayed includes the total number of calls offered, percentage of calls answered, percentage of calls abandoned, average speed of answer, service level percentage, average wait, and other related metrics for all queues. The same information is displayed for each individual queue. For information about selecting queues, filtering, exporting, saving views, and downloading, see Section 6.1 Introduction to Performance.

For instructions on opening the Queue Performance view see Section 6.1.1 Open a View. 

This page last updated in Release Number: 26-01
Release Date:02/04/2026
Effective Date: 02/04/2026

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208