2.5 Change Password

Use these instructions to change a Genesys Cloud password. 

1. Click the Agent Avatar. 
2. Click Preferences.
    
3. In the pop-up window, click on Password.
    
4. Enter the Current password, New password, and Verify new password, in the blank fields.

   
   Password requirements are as follows: 

   • The minimum length is eight characters.
   • The maximum length for a password is 400 characters.
   • Passwords must have at least one number, one special character, one uppercase letter, and one lowercase letter. 
   • None of the previous 10 passwords can be reused.
   • Do not copy and paste a password to set it.
   • The length of time before a password expires is set up by your administrator.

5. If the password does not meet the requirements, Genesys Cloud sends a message with the suggested change to help meet the requirement.

6. Click Change Password. 

Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208