38.6 Good Faith Claims

38.6.1 Definition of Good Faith Claims

A Good Faith claim is a claim that has been denied by BadgerCare Plus with an eligibility-related Explanation of Benefits (EOB) code. This occurs even though the provider verified eligibility for the dates of service billed and submitted a correct and complete claim. Providers can resubmit the claim to HP Enterprise Services to be processed as a Good Faith claim. If the eligibility file has been updated by the time the claim is resubmitted, it will be paid automatically. If the file still does not reflect eligibility for the period covered by the claim, HP Enterprise Services will try to resolve the eligibility discrepancy. If they are unable to resolve it from the information available, they will contact the IM agency to verify eligibility. The Good Faith form (F-10111) is used for this purpose. A Good Faith claim cannot be reimbursed until the HP Enterprise Services member file is updated.

38.6.2 Denials

If a provider receives a claim denial for one of the following reasons on the Remittance Advice, the provider can resubmit it as a Good Faith claim

R/A Report Denial Code	Reason
029	Medicaid number doesn’t match recipient’s last name.
172	Recipient Medicaid ID number not eligible for dates of service.
281	Recipient Medicaid ID number is incorrect. Verify and correct the Medicaid number and resubmit claim.
614	Medicaid number doesn’t match recipient’s first name.

38.6.3 Causes and Resolutions

Causes and a Good Faith claim can occur when:

A member presents an ID card that is invalid because:
1. You issued a temporary ID card for a prior period or manually determined case and didn’t update CARESThis system supports the Income Maintenance operations for DHS and DCF. CARES is used to determine eligibility, issue benefits, track premium payments, and manage support for BadgerCare Plus, EBD Medicaid, W-2, Child Care, and Work Programs. or send HP Enterprise Services an F-10110 (formerly DES 3070) to update the member’s eligibility file. HP Enterprise Services will apply the dates of eligibility indicated on the card with med stat 71. A letter will be sent to you to confirm that the member is eligible for the dates on the card. The letter will include instructions on how to complete an F-10111 and the information that is needed.
2. The provider suspects the member of misusing or abusing a ForwardHealth card (i.e. using an altered card or a card that belongs to someone else). If the provider submits a copy of the card and HP Enterprise Services can tell that it was altered, HP Enterprise Services will contact you to verify that the member was eligible or forward it to the Division of Medicaid Services for review.

The member’s name has changed since the card was issued. HP Enterprise Services can usually resolve claims that are denied with code "029” and "614”. If necessary, HP Enterprise Services will contact you to confirm the information.

With the implementation of the ForwardHealth cards, providers are less likely to receive one of the eligibility-related denials used for Good Faith claims submission. Providers are told to verify eligibility using the variety of methods available to them through the Eligibility Verification System (EVS). When the provider verifies the member’s eligibility, they are getting the most current information available on the ForwardHealth interChange. Therefore, it is unlikely that they will be told the member is eligible when he or she is not. The most likely reason a Good Faith situation arises is when a provider sees a temporary paper ID card issued by the agency. The provider may bill BadgerCare Plus before the eligibility is updated on ForwardHealth interChange, or perhaps the eligibility was never sent to ForwardHealth interChange. In either case, if the member presents a valid temporary BadgerCare Plus ID card for the dates of service, and the provider sends a copy of the card with the Good Faith claim, HP Enterprise Services will update the member’s eligibility file with a good faith segment and pay the claim immediately. HP Enterprise Services will then attempt to resolve the discrepancy from information on file or contact you to confirm eligibility and correct the eligibility segment. If the provider doesn’t send a copy of the ID card with the claim, HP Enterprise Services must confirm eligibility with you before the claim can be paid. The definition of a 'valid’ card is either a:

Forward card that indicates eligibility for the dates of service through the EVS.
A temporary paper card showing dates of eligibility.

38.6.4 Process

HP Enterprise Services initiate claim process by sending you a Good Faith form (F-10111) that they have partially completed, and one or two letters, depending on what documentation of eligibility the provider included with their claim. Complete the F-10111 form if this is a new member (cert. 1) or return a new F-10110 (formerly DES 3070 ) for amended certifications (cert. 3). Send completed F-10111 forms to:

Forward Health iChange

P.O. Box 7636

Madison, WI 53707-7636

Fax: (608) 221-8815

Send completed 3070 forms by:

Mail: HP Enterprise Services

P.O. Box 7636

Madison, WI 53707

Fax: (608) 221-8815

38.6.5 Instructions

Agency Denial

If the member identified on the Good Faith form was neither eligible nor possessed a valid ID card for the dates of service indicated in field six, place an "X” in this box. If you check "Yes” here, you must also check the reason in the field below.

Recipient Did Not Have ID Card After Date of Service

Place an "X "in this box if you are certain that the member did not possess a valid ID card for the date of service. In the blank provided, enter the closing date of eligibility.

Recipient Not Eligible

Place an "X” in this box if the member was not eligible for any of the dates of service shown. If the member was eligible for some of the dates of service, follow the instructions for completing the Partial Deny box.

Record Not Found

Place an "X” in this box if the member has never been eligible for BadgerCare Plus in your agency.

Dates of Services

HP Enterprise Services enters the dates of service for the claim.

Partial Deny

Use this field only if the member had eligibility for some of the dates of service. Enter the "from” and "to” dates which cover the portion of the dates of service for which the member did not have eligibility.

Type of Certification

HP Enterprise Services will check one of these boxes:

Initial Certification

HP Enterprise Services will place an "X” in this box when the member and BadgerCare Plus ID number submitted on the claim cannot be found on the eligibility master file.

Amended Certification

HP Enterprise Services will place an "X” in this box when the member is on interChange, but no eligibility exists for the claimed dates of service.

Agency Number

HP Enterprise Services will enter the three-digit code of the agency they believe may have certified the member during the dates in question.

Casehead ID Number

HP Enterprise Services will enter the known or suspected interChange case number (primary person’s SSNSocial Security number + tie-breaker) of the member listed on the provider’s claim.

Action Date

HP Enterprise Services enters the date they completed the Good Faith form.

Medical Status Code

When HP Enterprise Services receives the provider’s claim along with a photocopy of an ID card, a hard copy response received through EVS or a transaction log number from the Automated Voice Response (AVR). HP Enterprise Services compares the dates of service with the dates on the card. If the dates of service fall within the dates of eligibility for the ID number on the card, HP Enterprise Services enters a "71” medical status code and pays the claim immediately. HP Enterprise Services then enters the eligibility dates for the entire month in which services were provided.

If the member was eligible for the entire period of certification shown on the Good Faith form (F-10111) , remove the "71” medical status code and write in the correct code. Attach an F-10110 (formerly DES 3070) to add the certification period and appropriate medical status code for the time when the member was eligible for BadgerCare Plus.

Period of Certification

If HP Enterprise Services has entered the suspected period of certification to be added to the member master file, check it for accuracy. Then complete an F-10110 (formerly DES 3070) and enter the period of certification if the member file does not show eligibility for the time when the member was eligible or for the time covered by an ID card issued to the member.

Control Name Year of Birth

HP Enterprise Services will enter the suspected control name and year of birth (YOB) for the member. This control name must be the first four letters of the member’s last name. The YOB is the last two digits in the member’s year of birth. Both of these items must match the information currently in the member’s HP Enterprise Services file.

Current ID Number

HP Enterprise Services will enter the member’s current ID number.

Date of Birth

HP Enterprise Services completes this field only for initial certifications. Change this birth date if the date entered is incorrect. Indicate birth date as MM/DD/CCYY.

Signature of Agency Director

Good Faith forms must have an authorized signature for initial certifications.

Worker ID

On initial certifications, enter the six-digit worker code of the certifying IM worker.

This page last updated in Release Number: 11-03

Release Date: 11/29/11

Effective Date : 11/29/11