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21.4 Covered Services

21.4.1 Covered Services Introduction Medicaid Card Services

21.4.2 Transportation Ambulance Specialized Medical Vehicle Common Carrier Transportation Coordination


21.4.1 Covered Services Introduction

The benefit and coverage information provided here is subject to change. The most current Medicaid coverage information is included in the ForwardHealth Online Handbook.


A covered service is any medical service that Medicaid will pay for an eligible member, if billed. DMS enrolls qualified health care providers and reimburses them for providing Medicaid-covered services to eligible Medicaid members. Members may receive Medicaid services only from enrolled providers, except in medical emergencies. Medicaid reimburses emergency medical services necessary to prevent the death or serious impairment of the health of a member even when provided by a non-certified provider.


Medicaid providers must submit a prior authorization request to the Medicaid fiscal agent before providing certain Medicaid services.


Individuals who are enrolled in Medicare (Part A and/or B) and are eligible for full-benefit Medicaid (see Section 21.2 Full-Benefit Medicaid), including SSI recipients, are referred to as dual eligible individuals. Effective January 1, 2006, Medicaid no longer provides prescription drug coverage for these individuals. These dual eligible individuals do not have to file an application for "Extra Help” and are deemed eligible for "Extra Help” from CMS to pay their Medicare Part D costs.


A Medicare Part D Prescription Drug Plan (PDP) card will be issued to them, and it must be used for prescription drugs instead of their ForwardHealth card.


Individuals who are enrolled in Medicare (Part A and/or B) and are Medicare Beneficiaries (see Section 32.1 Medicare Savings Programs), except for QDWI, are also considered to be dual eligibles. These dual eligibles are also be deemed eligible for "Extra Help” from CMS to pay their Medicare Part D costs.


Examples of Medicaid covered services include:

  1. Case management services.

  2. Chiropractic services.

  3. Dental services.

  4. Family planning services and supplies.

  5. FQHC services.

  6. HealthCheck (Early and Periodic Screening, Diagnosis and Treatment & ESPDT) of people under 21 years of age.

  7. Home and community-based services authorized under a waiver.

  8. Home health services or nursing services if a home health agency is unavailable.

  9. Hospice care.

  10. Inpatient hospital services other than services in an institution for mental disease.

  11. Inpatient hospital, skilled nursing facility, and intermediate care facility services for patients in institutions for mental disease who are:

    1. under 21 years of age.

    2. under 22 years of age and received services immediately before reaching age 21.

    3. 65 years of age or older.

  12. Intermediate care facility services, other than services at an institution for mental disease.

  13. Laboratory and X-ray services.

  14. Legend drugs and over-the counter drugs listed in Wisconsin Medicaid’s drug index.

  15. Medical supplies and equipment.

  16. Mental health and medical day treatment.

  17. Mental health and psychosocial rehabilitative services, including case management services provided by the staff of a certified community support program.

  18. Nurse midwife services.

  19. Nursing services, including services performed by a nurse practitioner.

  20. Optometric or optical services, including eyeglasses.

  21. Outpatient hospital services.

  22. Personal care services.

  23. Physical and occupational therapy.

  24. Physician services.

  25. Podiatry services.

  26. Prenatal care coordination for women with high-risk pregnancies.

  27. Respiratory care services for ventilator-dependent individuals.

  28. Rural health clinic services.

  29. Skilled nursing home services other than in an institution for mental disease.

  30. Speech, hearing, and language disorder services.

  31. Substance abuse (alcohol and other abuse services), including residential substance use disorder treatment.

  32. TB services.

  33. Transportation to obtain medical care.


If you or the member have additional questions, contact Member Services at 1-800-362-3002. Medicaid Card Services

Medicaid card services are the Medicaid-covered services included in the ForwardHealth Online Handbook at except Skilled Nursing Facility or Intermediate Care Facility payments and ancillary services. These excepted services consist of the routine, day-to-day health care services that are provided to Medicaid members by a nursing home and that are reimbursed within the daily care rate. See Section 17.3.1 Penalty Period Introduction for information on how Divestment impacts covered services for applicants and members receiving long-term care services.

21.4.2 Transportation

Federal regulations require the Medicaid program provide transportation for members who have no other way to receive a ride to their Medicaid health care appointments. Transportation can be by ambulance, SMV, or common carrier. Ambulance

Ambulance transportation is a covered service if it is provided by a BadgerCare Plus certified ambulance provider and the member is suffering from an illness or injury that rules out other forms of transportation and only if it is for:

  1. Emergency care when immediate medical treatment or examination is needed to deal with or guard against a worsening of the person’s condition.

  1. Non-emergency transportation when use of any other method of transportation is contraindicated and is authorized in writing by a physician, physician assistant, nurse midwife, nurse practitioner, or registered nurse. Specialized Medical Vehicle

An SMV is a vehicle equipped with a lift or ramp for loading wheelchairs. The driver of an SMV must meet driver requirements in accordance with Wis. Admin. Code § DHS 105.39.


SMV transportation is a covered service if provided by a BadgerCare Plus SMV enrolled provider and a health care provider has documented why the member’s condition prevents him or her from using a common carrier or private vehicle. Common Carrier

Common carrier means any mode of transportation other than an ambulance or an SMV. Transportation Coordination

NEMT is coordinated by the DHS NEMT manager, Medical Transportation Management Inc. (MTM Inc.). As the NEMT manager, MTM Inc. arranges and pays for rides to covered Medicaid services for members who have no other way to receive a ride. Rides can include ambulance, SMV, or common carrier transportation depending on a member’s medical and transportation needs. Members must schedule routine rides at least two business days before their appointment.


The NEMT manager does not coordinate transportation for the following members:




This page last updated in Release Number: 21-02
Release Date: 08/30/2021
Effective Date: 08/30/2021