State of Wisconsin
Department of Health Services

Release 22-03
June 25, 2022

Welcome to the Genesys User Guide. This user guide is intended for state of Wisconsin workers who use the Genesys phone system.

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Notice: The content within this manual is the sole responsibility of the State of Wisconsin's Department of Health Services (DHS). This site will link to sites outside of DHS where appropriate. DHS is in no way responsible for the content of sites outside of DHS.

Publication Number: P-03208