7.2.2.2 Sorting Results and Listening to Calls
(Video instructions available: Sorting Results and Listening to Calls)
After searching for a call, you can sort the results and listen to calls in the Explore Tab.
Sorting Results
The search results columns can be adjusted as needed. For example, if searching by inbound calls, you can add the callType column to the search results.
To adjust the search results columns, click the Select Columns icon that looks like a pencil on the results screen.
Then select the columns to add or remove. Note that any adjustments made to the results columns will be saved for future searches.
Click arrows in a column to sort the results by ascending or descending order.
Adjusting Search Criteria
To return to the search page and adjust the search criteria, click the Search Filters slide icon that looks like sliders.
Do not use the back button on your browser to return to the search page.
Listening to Calls
To listen to a call, click the play button next to the segment of call on the search results page.
Some calls may have multiple segments for the ATS signature or if the call was transferred. Click the plus icon next to the call to see the segments.
This page last updated in Release Number: 23-03
Release Date: 11/10/2023
Effective Date: 11/10/2023