4.1 Check My Benefits

4.1.1 Check My Benefits Introduction

4.1.2 FoodShare Details

4.1.3 Health Care Details

4.1.3.1 Request Explanation of Medical Benefits (EOMB)

4.1.3.2 Request A New ForwardHealth Card

4.1.3.3 Manage My Account

4.1.3.4 End Case ACCESS

4.1.1 Check My Benefits Introduction

To check current benefits, click on the "Login to Account" link on the homepage.  If an account isn't set up yet, see 1.2 Create An Account.

 

 

 

After logging in, a screen opens that shows current benefit programs and their status. Click on the magnifying glass next to each program to see details about that program.

 

 

A detail screen appears after selecting the magnifying glass. This is an example of the FoodShare Details page.  The user can also find contact information and the history of the FoodShare case.

 

After a user creates an ACCESS account for the first time, we will start tracking closures and changes in benefit or payment dollar amounts on the History page.  History will only include changes and closures that have occurred since the person started using ACCESS.

 

4.1.2 FoodShare Details

4.1.3 Health Care Details

This is an example of the Health Care Details Screen. You can see benefit details, request a new card, request an explanation of benefits, find contact information, and see the history of benefits.

 

After a user creates an ACCESS account for the first time, we will start tracking closures and changes in benefit or payment dollar amounts on the History page.  History will only include changes and closures that have occurred since the person started using ACCESS.

 

 

There are also other links available on the left side of the Check My Benefits page that allow the user to request an Explanation of Benefits, request a new ForwardHealth card, manage the account (close the account or change the password), go to Report My Changes, Apply For Benefits, or learn about other programs.

4.1.3.1 Request Explanation of Medical Benefits (EOMB)

4.1.3.2 Request A New ForwardHealth Card

Users can request a new card on this page, if needed.

 

4.1.3.3 Manage My Account

If someone wants to manage their account in more detail, they can click on the “MyACCESS Account” link from the MyACCESS Welcome page to view detailed information about their account.  On this page, they have four options:

 

  1. If they would like to change their password, they can click on a link to go to the New Password page.

  2. They can view a list of all of the people who have created MyACCESS accounts using their personal information.  In most cases, the recipient is the only person who should be listed on this page.  But, if they have created more than one account, or if they told someone else they could create an account to help manage the recipient’s benefits, they will see those account holders listed.  Authorized representatives and other third parties who created accounts using the recipient’s personal information will be listed here.

  3. If they only provided their Social Security Number and date of birth when they created their account, they can get more information about their benefits by giving ONE of the following: their Forward Card number, their Quest Card number, or their case number.

  4. The primary person or primary person’s spouse (i.e. “full-viewing individuals”) may choose to end all case access through their MyACCESS Account.  This means that no one on their case, including them, can see benefit information for that case through ACCESS.  If someone has shared their password, they can change their password by clicking on the link described in 1.  They do not need to end case access.  

 

4.1.3.4 End Case ACCESS

In very rare cases, after establishing an account, some people may not want any of their information to be available through ACCESS. In these rare cases, full viewing individuals may choose to “End Case Access” through Check My Benefits. This means that no one on the case, including that individual, can see his/her case information through ACCESS. Only full viewing individuals can take this step.

 

ACCESS customers should only end case access if they have serious concerns about someone being able to use their SSN, date of birth, and case information to log into ACCESS without their permission. If someone changes his/her mind later, the following process will have to take place to regain an ACCESS account:

 

  1. The customer sees a worker and provides proof of ID,

  2. The worker asks the local CARES coordinator to send an email to the CARES Call Center requesting that viewing privilege be restored,

  3. The CARES Call center will forward the request to appropriate BEM technical support staff to restore the viewing privilege, and

  4. DHS will send notification to the customer when access to Check My Benefits is restored.

 

 

 

 

 

 

 

 

 

 

This page last updated in Release Number: 09-01

Release Date: 06/9/09

Effective Date: 06/15/09